Key Performance Indicators (KPI's) are an important management tool to measure operations performance, and are often used to measure maintenance. Unfortunately, unlike operations, there are only a few real measures of maintenance that adds value to the operations.


The problem is some of the measurements that are used are often easy to manipulate and have no real value added. Key Performance Indicators (KPI’s) are a small number of agreed-upon measurements that reflect your organization’s critical goals for success — a numerical snapshot in time. For maintenance KPI’s to be really effective they must be aligned with operating KPI’s and there objectives.


Remember, KPI’s should only be one measurement technique in your arsenal. They can be a quick and useful tool to diagnose strengths and weaknesses in your process, make strategic decisions, and ensure you are heading in the right direction. The real benefit is in the discussion of results with your team, not the numbers themselves.